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Upon receiving your shipment, please be sure to inspect for damage. Any product received damaged should be noted on the delivery slip and signed by the driver. A copy should then be faxed to us at 828-855-9570 and a claim must be submitted immediately by the customer to the courier. The customer is responsible for checking their delivered order immediately for any shortages or discrepancies and is responsible for contacting Cabinet Door World within three days to report these discrepancies.
Claims on any order or material discrepancies must be made prior to HINGING, HANGING, or FINISHING.
Doors will not be returned without prior written approval. Doors may need to be returned in their original condition to the offices of Cabinet Door World for inspection. Any item that has been hinged, hung, or finished, shows signs of exposure to moisture, heat or sun, shows signs of job site neglect or is modified in any way shall deemed accepted by the buyer and voids any warranty. If it is deemed to be a manufacturing error, shipping charges will be reimbursed.